Frequently Asked Questions

Everything you need to know about shopping with McCartney Official.

What are your shipping rates and delivery times?

We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

You can return any unused and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Visit our returns portal to generate a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What should I do if my item arrives damaged?

We apologize for the inconvenience. Please contact our customer support team within 48 hours of delivery with your order number and a photo of the damage, and we will arrange a replacement immediately.